Return Policy

Free & Easy Returns

Merchandise purchased on asics.hk may be returned for a refund within 14 days of the date of purchase, if it meets the following conditions:

  • Merchandise was purchased on asics.hk. We do not accept returns from other authorized retailers.
  • Merchandise must be returned in its original condition within 14 days of purchase:
    • All tags still attached to product.
    • The item must be in its original, unused, unworn, unwashed and unaltered condition, without any stains or traces.
    • Merchandise must be in its original packaging. Product accessories, manuals, tags, logos, labels must remain intact.
    • Please keep the gifts in a good condition and return with merchandise. If they cannot be returned, we cannot accept returns. 
  • For hygiene reasons, the return policy does not apply to personal items, e.g. masks and socks.

Refunds will be issued to the original form of payment. 

ASICS HongKong Limited reserves the right to reject returns which do not comply with the return policy.

Returns Process

Return Online 

Please click here to create return order request. Once we received the return request, our customer service will contact you within 2 working days.

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 21 days of our warehouse receiving it.  Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.  You will receive an email notification when we have finished processing your return. 

Return Delivery Charge

ASICS.hk will not charge return shipping fee.

Exchanges

ASICS.hk does not currently support exchanges.

Order Enquiry

If you have any order problem, please contact us through either customercare-hk@asics.com or online order enquiry form, we are happy to assist you. Our normal business hours are 10:00AM to 6:00PM, Monday thru Friday.

ASICS HongKong Limited reserves the right to make adjustments to the return policy.